Administration Assistant

Business Support Administration Assistant

Forfar (Office-Based)

Supporting an excellent client experience and smooth office operations

Job Purpose

We are looking for a proactive and client focused Business Support Administration Assistant to join our Forfar office. Working closely with our Senior Administrator, you will support the delivery of a consistently professional welcome for clients and visitors, while ensuring the office operates efficiently on a day-to-day basis. This is a fully office-based role.

Key Responsibilities

Client Service & Office Support

• Meet & greet clients and all related front of house duties
• Develop strong working relationships with clients and colleagues, ensuring enquiries are handled promptly, accurately and with professionalism.
• Help maintain well-presented reception and meeting spaces that reflect our JC values and high standards.

Operational Administration

• Handle sensitive client information with discretion and in compliance with data protection requirements.
• Manage records accurately, including scanning, tracking and returning documents.
• Manage incoming and outgoing mail to ensure timely distribution.
• Provide responsive administrative support to Business Lines and Executive teams.
• Support the Senior Administrator in ensuring the office is well maintained, safe and fully operational.

About You

• Demonstrate a consistently polished and professional manner, providing a warm and attentive experience to clients, colleagues and visitors.
• Take pride in offering exceptional service, adopting a proactive and solutions focused approach when supporting others
• Maintain a positive, composed and approachable presence, contributing to a welcoming environment.
• Able to collaborate effectively with colleagues, ensuring a seamless and reliable front of house and office support service.
• Communicate clearly, courteously and with confidence, reinforcing trust and professionalism in every interaction.
• Adapt well to changing priorities and remain calm and professional under pressure.

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