What You’ll Do
A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks, administrators etc.
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
- Handling telephone and face‑to‑face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.
Training Outcome
There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an ‘Apprenticeship First’ approach, there are further opportunities to gain qualifications.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
- Patience
Course Information
Course: Customer Service Practitioner (Level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday – Friday, shifts to be confirmed. These could be between 7am – 10pm depending on the area of work.
Expected Duration: 1 Year
Number of Positions Available: 10
Training Provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST
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