About Us
Our Mission – Homes, people and communities to be proud of. Our Vision – Striving to improve life experiences and opportunities. We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are: Work together, Open to change, Respect, Kindness, Social.
What You’ll Be Doing
- Providing full administrative support to the Asset Management team, including reactive repairs, compliance and RAAC project delivery.
- Supporting the RAAC team by raising works orders, engaging with customers and updating records to help deliver the RAAC programme.
- Assisting the Asset Compliance Officer with planning compliance inspections, updating systems and filing certificates.
- Prioritising and processing work orders, variations, appointments, correspondence, packs and purchase orders within agreed procedures and timescales.
- Maintaining accurate property, asset, financial, health and safety and document control records to support compliance, reporting and audit readiness.
- Liaising with customers, colleagues, contractors, suppliers and partners to keep works progressing and provide clear advice on routine procedures and property queries.
What We’re Looking For
- Demonstrable experience of providing administrative support, financial administration and excellent customer service.
- Awareness of the housing sector and customer service principles, with housing or property management experience desirable.
- Developed IT skills, particularly Word and Excel, with experience using computerised housing management systems desirable.
- Strong communication, organisational and planning skills, with the ability to manage a varied workload, handle change and prioritise effectively.
- A motivated, enthusiastic approach with keen attention to detail and a commitment to high standards and our values.
- A driving licence and access to a car for work purposes.
Why Join Us
- You’ll play an important role in supporting compliance, RAAC programme delivery and effective property management activity.
- You’ll work closely with colleagues, customers, contractors and partners to help keep services moving and records accurate.
- You’ll join a values-led organisation committed to collaboration, respect and continuous improvement.
- You’ll help deliver services that make a direct difference to customers and communities.
What We Offer
Salary: £35,332
Working hours: 36 hours over Monday to Friday
9 day fortnight option: Every other Friday rest day
Hybrid working: Office based with some flexibility.
Office location: Livingston
A varied support role across compliance, RAAC programme delivery, repairs administration and asset management activity.
The opportunity to work collaboratively across the organisation and with external partners to deliver positive outcomes.
A rewarding role helping maintain compliance, support customers and contribute to safe homes, strong communities and excellent customer service.
Benefits include: Excellent work/life balance culture, Access to online health and wellbeing services, Contribution towards gym membership, Pension scheme from day one with a 10% employer contribution.
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