Introduction
The Level 2 Customer Service Practitioner Apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
What You’ll Do
- Welcoming patients and visitors and providing a professional, friendly reception service
- Booking patients in and updating information accurately on the HIVE system
- Answering telephone calls and directing enquiries to the appropriate team
- Booking follow‑up appointments, scans and other patient appointments
- Printing patient wristbands and clinical documents as required
- Supporting patients, colleagues and external services with administrative enquiries
- Recording patient attendance, non‑attendance (DNA) and safeguarding checks where required
- Arranging patient transport (taxis) when requested by clinical staff
- Helping to keep the reception area organised and running smoothly
- Working as part of the Emergency Gynaecology Unit team to provide excellent customer service
- Maintaining patient confidentiality and following Trust policies and procedures
- Communicating professionally and sensitively with patients, relatives and colleagues, including in challenging situations
Training Outcome
MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an “Apprenticeship First” approach, there are further opportunities to gain qualifications.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Patience
Course Information
Course: Customer service practitioner (level 2)Level: 2Route: Sales, marketing and procurementApprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday – Friday, shifts to be confirmed.Expected Duration: 1 YearTraining Provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST
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