IT Support Technician

Salary: £31,000 – 31,000 per year

Requirements

• Experience in a 1st/2nd line IT support role, ideally within an MSP or multi-site environment
• Strong knowledge of Windows 10/11 and Microsoft Office
• Experience with helpdesk/ticketing systems and device builds
• Good understanding of networking fundamentals and infrastructure
• Excellent customer service and communication skills
• Ability to prioritise, multitask, and work under pressure across multiple clients
• A proactive, flexible, and team-oriented attitude
• Full UK driving licence
• Right to work in the UK
• Ability to commute to or relocate to Runcorn (WA7 3FW)

Responsibilities

• Provide 1st & 2nd line support to internal users and external clients via phone, email, remote access, and on-site
• Set up, configure and maintain PCs, laptops, mobile devices, and user accounts (MACD)
• Support and administer Microsoft 365 environments across multiple customers
• Troubleshoot hardware, software, printers, and connectivity issues
• Assist with network support (LAN/WAN/WLAN, DNS, DHCP)
• Support and maintain EPOS and payment terminal systems
• Work with third‑party vendors and telecoms providers where required
• Maintain system security, backups, and endpoint compliance
• Contribute to IT projects, rollouts, and client onboarding
• Accurately log and manage tickets, assets, and software licensing across clients

Technologies

• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• Network
• Security
• WLAN
• Windows
• Office 365
• Azure
• Cloud
• Microsoft Intune
• Sage
• SharePoint

Additional Information

We are a growing Managed Service Provider (MSP) based in Runcorn, seeking a proactive and customer‑focused IT Support Technician to join our team. In this on‑site role, you will gain hands‑on experience in a fast‑paced, multi‑client setting. We offer a full‑time, permanent position with various benefits including free or discounted food, employee discounts, on‑site parking, a health and wellbeing programme, and the option to buy back additional holiday after one year of service. You will also enjoy your birthday off every year, reflecting our commitment to employee satisfaction and wellbeing.

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