Our switchboard team is offering you a major opportunity to join the team and build a career as a Switchboard Operator based at Peterborough City Hospital. You will be a valuable member of a friendly and supportive well‑established team of telephonists providing services to the Trust members and the general public 365 days, 24 hours a day, 7 days a week. Together with your team, you will provide an essential service to the Trust in ensuring the smooth running of the operation of our hospitals by providing an efficient call handling service, answering emergency calls, monitoring and responding to various alarm systems. We are offering enhanced rates for unsociable hours cover. You will have customer service experience, excellent communication skills and telephone manner. Current or recent experience of working in a busy switchboard is desirable, but it is essential that you are able to deal with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal and organisational skills, even when working under pressure. We believe in personal and professional development. Therefore, we are offering a comprehensive 6 weeks training programme for you to acquire the right knowledge and skills to perform at the best of your abilities. Join the team at North West Anglia NHS Foundation Trust to help improve our services!
Main Duties of the Job
- Join a rotational shift pattern covering 24-hours/day and 365 days/annum, including nights, weekends and public holidays.
- Required to work independently when covering the night shift.
- Flexibility is essential as you may be required to change duties or work at short notice to cover for absences and holidays.
- Operate the screen‑based consoles associated with the telephone system and peripheral equipment such as internal pagers, associated paging terminals, emergency telephones and emergency alarms.
- Answer Emergency and Resuscitation Calls immediately and respond appropriately, and acknowledge all alarm systems located in the Switchboard room, informing the necessary individuals or departments.
- Record all unusual occurrences, complaints or equipment failures in the Occurrence Log.
We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.
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