SPA TREATMENT MANAGER, SPA & WELLNESS
39 hours, 5 days per week
We’re looking for a Spa Treatment Manager to join our iconic Spa & Wellness team.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
Responsibilities
- Perform in a professional manner with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa & Wellness Director
- Deal daily with guest complaints, therapist needs, telephone calls and reception duties
- Complete spa tours to review standards, procedures and operational status
- Coordinate scheduling of rotas, annual leave and bank holiday entitlement for Treatment Supervisor and Therapists
- Review treatment rooms which include treatment trolley, closet millwork, linens, treatment beds equipment upkeep daily to ensure all standards are met
- Motivate retail sales and ensure that all sales are recorded accurately
- Read through emails regarding spa, meetings, groups and VIPs
As a Spa Treatment Manager you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.
Qualifications
NVQ Level 2 and above in Beauty Therapy and a proven track record of service excellence in a spa environment. Experience in a luxury service environment is an advantage.
Benefits
- Excellent career progression with an iconic, luxury, global hotel brand
- Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career
- 3 complimentary nights per year, increasing to 5 with length of service
- Discounted stays at our beautiful properties across the Group
- Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
- 50% F&B & Spa discount
- Complimentary Westfield Healthcare cash plan, children added at no extra cost
- Colleague Experience Stay in house with breakfast included upon completed probation
- Friends & Family hotel rate and spa discount
- 1 paid Charity Day per year to dedicate to a charity of your choice
- Season ticket loan & cycle to work scheme
- £750 recruitment referral bonus
- Free meals on duty & uniform dry‑cleaning services
- Increased holiday entitlement with Length of Service, up to 33 days off
- Subsidized podiatry sessions with our incredible Bastien pedicurists
- Free Life Insurance benefits while in service
- Company pension plan
- Access to Hospitality Action’s Employee Assistance Programme
- Employee Recognition Programmes
- Social, wellbeing, charity, and sporting events throughout the year
DIVERSITY & INCLUSION
We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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