Introduction
Robson Refrigeration is looking for an organised and proactive individual to support the smooth running of its office operations as an Admin Apprentice. This is an excellent opportunity for someone looking to start a career in business administration while gaining valuable hands‑on experience within a well‑established and respected company.
About the Employer
Robson Refrigeration is a well‑established, family‑run business with a strong reputation for delivering reliable refrigeration and air conditioning services to customers across a range of sectors.
The successful candidate will benefit from:
- The stability and security of a business committed to delivering outstanding customer service.
- A supportive and friendly team environment.
- Ongoing training and development opportunities.
- Valuable workplace experience alongside an apprenticeship qualification.
- Varied and engaging day‑to‑day responsibilities.
- Excellent prospects for career progression.
What You’ll Do
- Liaising with clients, suppliers, and internal teams.
- Updating and maintaining office records, filing systems, and databases.
- Acting as the main point of contact for the service desk.
- Managing incoming phone calls, emails, and correspondence.
- Processing goods inwards and outwards and assisting with stock control.
- Scheduling engineers for service calls and maintenance visits.
- Updating live breakdown appointments and service schedules.
- Tracking outstanding jobs and following up with customers regarding ongoing work.
- Raising and processing job sheets accurately and efficiently.
- Ensuring documentation is accurate and compliant with company procedures.
- Providing excellent customer service and resolving basic customer enquiries.
- Supporting the wider team with general administrative duties as required.
Training Outcome
This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher‑level qualifications or further education.
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skillsTeam working
- Initiative
Qualifications
Essential:
- GCSE – English – 4
- GCSE – maths – 4
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
- Working Arrangements: Working Week – Monday to Friday, 8:30am – 5:00pm
- Expected Duration: 1 Year 6 Months
- Training Provider: HULL BUSINESS TRAINING CENTRE LIMITED
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