Introduction
If you have an interest in IT and developing technical skills, this is a fantastic new opportunity! We are seeking a new Level 3 ICT Support Tech Apprentice to learn and work within the company.
About the Employer
With over 12 years’ experience in point-of-sale technology, OXHOO supports retailers, retail chains and public sector organisations in their digital transformation. Since 2025, we have been part of the IAGONA Group, enabling us to expand our offering to include self-service kiosks, digital signage and bespoke vending machines.
What You’ll Do
Main purposes of the role:
- Prepping Oxhoo EPOS terminals for sales
- Repairing EPOS terminals
- Technical phone support
Key tasks will include, but not be limited to:
- Picking stock for sales orders and preparing for despatch
- Fault finding and repairing Epos terminals
- Answering incoming technical calls and emails
Key results will be:
- Recognising products
- Technically preparing products for sales orders
- Identifying issues with faulty products
- Repairing faulty equipment
- Gaining confidence dealing with incoming queries via email and telephone
Training Outcome
There may be opportunities to apply for roles within the company, if suitable positions arise during the Apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Logical skills
- Team working
- Technical mindset
- Interest in fault finding
- Telephone skills
Qualifications
Essential – 4 GCSE’s including Maths and English – Grades 9-4 (A-C).
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday 8:30am to 5.00pm
- Expected Duration: 1 Year 6 Months
- Training Provider: RIVERSIDE COLLEGE
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