An exciting opportunity has arisen for a well‑motivated individual to join us as a Personal Assistant (PA)/Medical Secretary in the Oncology Department within Networked Services Division. This is a full‑time permanent post, 37.5 hours per week Monday‑Friday, with the option of hybrid working. The Trust is committed to supporting flexible working agreements. The post holder will act as PA to the Senior Consultant team within Lymphoma Research and provide full secretarial and administrative support, ensuring a high standard of PA/secretarial duties, deadlines and audio‑typing targets are met. The PA and secretarial responsibilities will be time‑split approximately 50:50. You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment, work to a high standard and be able to use your own initiative. You will have experience of audio‑typing and copy‑typing, ideally in a healthcare environment with PA and Medical Secretarial experience and good knowledge of medical terminology. Knowledge of cancer pathways/targets would be beneficial.
Main duties of the job
- Manage consultant diaries, appointments, meetings and interviews.
- Organise and schedule meetings and events.
- Arrange consultant travel and accommodation and process expense claims.
- Provide full secretarial service, including handling mail, prioritising tasks and acting on matters that can be dealt with without further reference.
- Disseminate a variety of correspondence and documentation, some of which is highly confidential.
- Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time targets and office instructions.
- Monitor clinic templates with the clinical team and administration staff to ensure clinic numbers are manageable; escalating to the management team when appropriate.
- Liaise with staff at all levels internally and externally, answer written and verbal enquiries and take action on matters that can be resolved independently.
- Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
- Deal with stressful phone calls which may be emotional/abusive and of a sensitive nature from relatives/patients.
- Liaise with internal and external departments to arrange clinical investigations/procedures and support patients involved in trials.
Additional requirements
- Always follow risk management procedures, including identification, assessment and management of risk within the division.
- Abide by all Trust policies and procedures.
- Take responsibility for own professional/personal development, including participation in ongoing appraisal and personal development planning.
About us
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist about 15% of patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world‑first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Person Specification
Qualifications
- 5 GCSEs grade C or above, including Maths and English, or equivalent.
- RSA stage II or III.
Experience
- Previous secretarial/PA experience.
- Experience of working in a health care setting.
- Experience of working as part of a team and in isolation.
- Experience in managing priorities under pressure, to meet service needs and strict deadlines.
- Previous secretarial/PA experience in Oncology.
- Previous experience of patient management systems.
Skills
- Audio and copy typing.
- Sound knowledge of Medical Terminology.
- Word‑processing.
- Willingness to attend training courses appropriate to the role.
- Microsoft Office (Excel, PowerPoint).
Knowledge
- Ability to produce accurate, well‑presented work.
- Ability to work as part of a team.
- Organisational abilities to work to tight deadlines.
- Ability to work on own and to use initiative.
- Ability to work under pressure.
- Reliability.
- Flexibility to work within the team where necessary.
Values
- Ability to demonstrate the organisational values and behaviours.
Other
- Excellent interpersonal skills.
- Flexible and pro‑active approach.
- Self‑motivated and enthusiastic.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure will be required to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,392 to £31,157 a year – Pro rata Per Annum
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