Housekeeping Room Attendant

Who Are We

New Bath Hotel & Spa is a beautiful 54‑bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area’s rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral‑rich spring water from the nearby mountainside, ensuring a natural and chemical‑free swimming experience.

Role Responsibilities

• Ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• Support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to the Maintenance/Engineering Department and follow up to ensure that faults are rectified efficiently.
• Provide a positive approach to guests, anticipating their needs wherever possible and responding to enhance customer satisfaction.
• Ensure any guest property left behind is logged and stored in a secure location for lost property; resolve any guest problems or complaints when possible and keep management informed.
• Attend all H&S, Fire and Food Safety Training as directed by the Line Manager.
• Abide by the Health and Safety at Work Act 1974 and a safe system of work appropriate to the role.
• Complete any other reasonable tasks as requested by the Line Manager.

Key Requirements

• Display excellent standards of cleanliness.
• Be a team player, supporting colleagues.
• Work well under pressure.
• Be courteous and welcoming to all guests.

Benefits

• Competitive salary.
• Excellent ongoing support, training and development.
• Stakeholder Pension entitlement.
• Discounted hotel room rates for you, your friends and family.
• Ongoing incentives and rewards.

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