The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high‑quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
What You’ll Do
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
- Handling telephone and face‑to‑face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.
Training Outcome
MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an ‘Apprenticeship First’ approach, there are further opportunities to gain qualifications.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
- Patience
Course Information
Course: Customer Service Practitioner (level 2)Level: 2Route: Sales, marketing and procurementApprenticeship Level: IntermediateWorking Week: Monday – Friday, shifts to be confirmed (between 7am – 10pm depending on area)Expected Duration: 1 YearNumber of Positions Available: 10Training Provider: MANCHESTER UNIVERSITY NHS FOUNDATION TRUST
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