Introduction
Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client’s staff and assist them with a wide variety of IT queries.
About the Employer
Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client’s needs and building strong relationships.
What You’ll Do
- Be a friendly face of IT while users are experiencing problems.
- Take requests from users via email, ticketing system and telephone.
- Adhere to challenging SLA requirements, logging full details of time and work undertaken.
- Complete initial troubleshooting in a timely manner.
- Monitor the support ticket system for incidents requiring escalation or urgent attention.
- Build and maintain desktop/laptop PCs/Macs and Windows Servers.
- Follow and apply IT policies and procedures applicable to each client.
- Help and advise on digital and AI requirements from clients.
- Diagnose and resolve hardware and software faults.
- Perform system health checks.
- Provide software and app support.
- Deliver training.
Outcome
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Skills Required
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- Essential – GCSE – 3 of any subject – 4+ (A* – C)
- Essential – GCSE – Maths & English – 3+ (D or above)
Course Information
- Course: Data technician (level 3)
- Level: 3
- Route: Digital
- Apprenticeship Level: Advanced
Working Arrangements
Working Week: 8:30am to 5:30pm, Monday to Friday.
Expected Duration: 1 Year 4 Months.
Training Provider: QA LIMITED.
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