Kick-start your career in public transport with our Bus Operations Apprenticeship, where you’ll gain hands‑on experience contributing to projects such as Kids Go Free, that make a real difference to people’s lives, supporting the delivery of bus services across the West of England and helping to improve connectivity, sustainability, and access to opportunities for our communities. Learn from industry professionals while developing valuable operational, customer service skills in a fast‑paced environment.
What you’ll do at work
You will be dealing with different types of customers and delivering a range of public services. Analysing data and evidence together and making sure it is correct to inform robust decision making. Work collaboratively and promote effective working relationships with colleagues, customers, partner organisations to support consistent and high‑quality service delivery. Contribute to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. Demonstrate strong communication skills (both written and verbal) and adopt a proactive approach to developing skills. Identify problems quickly and use a range of techniques to solve them and prevent recurrence.
Commitment to fair and inclusive recruitment
As part of our commitment to fair and inclusive recruitment, we provide interview questions to all shortlisted candidates in advance/on request. This approach helps ensure everyone can demonstrate their skills, knowledge and experience fully, and supports our duties under the Equality Act 2010. You will also be asked follow‑up questions during the interview to explore your responses in more detail.
Reasonable adjustments
If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at Resourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs.
Qualifications
- 5 GCSEs, including English and Maths (Grade 4/C or above)
- Minimum 2 A Levels / predicted grades (for August2026) – Grade C or above, or the equivalent qualification
- Good communication and basic IT skills (Microsoft Office or equivalent)
- Good organisational and time‑management skills, with a reliable and professional approach
- A positive attitude, curiosity and a willingness to learn and develop
- The ability to work collaboratively, showing resilience, enthusiasm and a commitment to delivering your best
- Right to work in the UK and meet the government’s apprenticeship funding eligibility requirements
Benefits
- Fully funded apprenticeship qualification
- Paid, hands‑on experience in a supportive public sector organisation
- Training, mentoring and opportunities to develop your career
- A welcoming workplace that values ambition, collaboration, inclusion, confidence and innovation
- 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service. Option to increase leave through an annual leave purchase scheme
- 2 days of paid leave each year to volunteer
- Local Government Pension Scheme, one of the most generous pension schemes in the UK
- Flexible, family‑friendly and hybrid working options (typically 2–3 days in the office each week)
- Reduced bus fare travel across the West of England
Salary
The annual salary for this role is £26,403 – £27,694. This is the full‑time equivalent salary, and will be pro‑rated for part‑time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year‑on‑year salary increases, offering progression and appropriate rewards to employees.
Our organisation
At the West of England Mayoral Combined Authority, you’ll be part of the work shaping the future of our region. From improving transport and supporting greener communities to creating opportunities for local people, you’ll contribute to projects that make a real difference. You’ll see the impact of your work in the communities around you while building valuable skills for your future.
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