Mental Health Administrative Assistant

Only open to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System: Midlands Partnership University NHS Foundation Trust, North Staffordshire Combined Healthcare NHS Trust, University Hospitals of North Midlands NHS Trust, Black Country Procurement Group, North Midlands and Cheshire Pathology Service, and Staffordshire and Stoke-on-Trent Integrated Care Board.

This role is not eligible for visa sponsorship and is suitable for employees who prefer to work within their existing organisations. It requires a confident communicator with strong, compassionate customer service skills.

Responsibilities

• Strong communication and customer service skills with the public.
• Personal resilience to handle challenging telephone calls.
• Using the clinical system RiO to input, create letters, and manage electronic workflow inbox.
• Scanning, uploading and copying documents.
• Producing quality documents in a busy environment.
• Good time management and prioritising work.
• Managing workload to meet conflicting demands and deadlines.
• Minute taking and other admin tasks.

Qualifications and Experience

• NVQ Level 2 in Business Administration or equivalent administrative experience.
• Previous admin or customer service experience.
• Relevant experience of working in an office environment.
• Experience of undertaking office procedures with minimal supervision.
• Previous experience within the NHS.
• Experience of using RiO or a patient clinical system.
• Excellent typing skills, including audio‑typing.
• Proficient in Microsoft Office and other computer packages.
• Ability to produce documents and reports from handwritten and audio transcription.
• Understanding of confidentiality and maintaining it.
• Experience in effective teamwork.

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