The Clerical Assistant supports the day‑to‑day administrative and operational functions of the business, ensuring that internal processes run efficiently and information is managed accurately. This includes maintaining records, supporting internal teams, and assisting with routine office and project‑related tasks.
Wage: £16,640 for your first year, then could increase depending on your age.
- £434 if 18‑20 and have completed the first year of your apprenticeship
- £508.40 if 21 or over and have completed the first year of your apprenticeship
Training course: Business administrator (Level 3)
Hours: Monday – Friday 9am – 5pm, 40 hours per week. You will be provided with a 30‑minute paid break.
Duration: 1 year 9 months.
Start date: Monday 5 October 2026.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
Administrative Support
- Provide general administrative support across the business
- Assist with document preparation, filing, and data entry
- Support internal teams with routine clerical tasks
Data & Document Management
- Maintain accurate records and documentation
- Input and update information within internal systems
- Ensure files and records are organised and up to date
Communication Support
- Handle incoming calls and emails where required
- Direct enquiries to relevant team members
- Assist with basic internal and external communication
Project & Order Support
- Support project teams with administrative tasks
- Assist with tracking orders and updating records
- Help ensure information is accurate across systems
Office & Process Support
- Maintain general office organisation and supplies
- Assist with improving administrative processes
- Support day‑to‑day office operations as required
Where you’ll work
UNIT 2KINGFISHER COURTSANDWASH CLOSERAINFORD INDUSTRIAL ESTATEWA11 8LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best‑practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem‑solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
- The apprenticeship will be fully delivered in the workplace with onsite visits per calendar month.
- Functional skills delivered on college premises (if applicable).
Requirements
GCSE in Maths and English (grade A‑C or 4‑9 or equivalent).
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
About this employer
- Trojan Lighting supplies and manufactures LED lighting, smart building controls, and intelligent lighting networks, along with providing expert retrofit services. Offering a comprehensive end‑to‑end solution, we provide lighting design, ROI modelling, and fully funded options. Our focus is on providing our clients with quality lighting with goals to lower energy costs, reduce carbon footprints, and establish intelligent lighting systems that form the backbone of smart building infrastructures.
- Depending on the individual’s performance and business conditions, there will be opportunities to progress within the business, including development opportunities.
The contact for this apprenticeship is:
ST HELENS COLLEGE
appenquiry@sthelens.ac.uk
01744 623521
The reference code for this apprenticeship isVAC2000036365.
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