Domestic Abuse Helpline Advisor

Reference 172845

Domestic Abuse Helpline Advisor

Birmingham

£20,982.00 per annum

30 hours per week

12 month Fixed term contract

Closing date 22/07/2026

About the role

We are looking for a compassionate and proactive Domestic Abuse Helpline Advisor to support male victims of Domestic Abuse. In this role, you will provide crucial support and guidance to male victims affected by domestic abuse through our helpline. You will assess the needs of callers and offer appropriate advice and referrals while maintaining a calm, confidential, and non‑judgmental approach.

Key Responsibilities & Essential Skills

• Maintain confidentiality and build trust with callers
• Ensure accurate record‑keeping and follow‑up support where necessary
• Awareness of domestic violence and abuse issues
• Ability to remain calm, resilient, and non‑judgmental under pressure
• Support individuals with life skills, to better manage their finances by reducing debt and increasing income
• Signpost customers to relevant sources of support, for additional guidance and advise.
• Provide crisis intervention where necessary to prevent customer situation escalating.
• Be fully aware of any issues that may affect customer well‑being e.g. homelessness, domestic abuse, drug, and alcohol addiction
• To take referrals coming into refuge and complete DASH Risk Assessment – must have good knowledge of MARAC protocols and Safeguarding arrangement
• Ability to refer into the MARAC process and be a part of MARAC
• Have good communication skills and update domestic abuse staff in relation to their referred cases
• Provide a flexible service and where necessary work across all refuge sites
• Always operate in a person‑centred and professional manner
• Work with customers to prepare them for their own homes and risk assess for any safety measures that will need to be in place.
• Competent in use of IT and DATA Systems, keeping files updated.
• Respond to helpline calls and assess the needs of individuals affected by DVA
• Offer guidance, emotional support, and information on available resources
• Good organisational skills and basic ICT knowledge
• Ability to work both independently and as part of a team
• Commitment to supporting individuals affected by domestic abuse

Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Equal Opportunity and Disability Commitment

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

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