Operational base: Banbury (OX16 2AS)
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday‑Friday)
Workstyle: Field‑based – a mix of customer home visits, working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Sunday 19 July 2026
About the Role
This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of around two hundred homes including new build homes, flats, and some older traditional properties. Your responsibilities will include ensuring properties are well‑maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities
Day‑to‑day tasks involve managing tenancy sign ups, changes, addressing anti‑social behaviour, safeguarding, court work and evictions where necessary. You’ll have a holistic customer approach, building positive relationships within the local community to make a meaningful impact on our customers’ lives.
Working closely with our maintenance and lettings teams and liaising with outsourced property management companies responsible for repairs and fly tipping, you’ll ensure empty homes are allocated efficiently, manage customers’ expectations around repairs, and escalated property maintenance issues where needed.
What We’re Looking For
To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self‑starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.
This position is subject to an enhanced DBS check.
- Has experience working in a customer‑facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first‑rate influencing, negotiating and relationship building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence.
Benefits
- Flexible and hybrid working; many roles support working across our main locations and home
- Performance‑related pay based on shared success
- A choice of pension schemes with employer contributions of up to 10%
- Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
- Generous holiday, occupational sick pay and paid family leave
- Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
Equality, Diversity and Inclusion
We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values‑driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.
We are a proud “Disability Confident” (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.
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