AO / Court Usher – HMCTS
Location: Wood Green Crown Court, London
Salary: £15.59 per hour + Weekly Pay + Holiday Pay
Contract: Full-Time Temporary Assignment via Brook Street (until December 2026, with possibility of extension)
Hours: Monday to Friday, 9:00 AM – 5:00 PM (37 hours per week)
About the Role
Brook Street are currently recruiting for an Operational Support Officer (AO) / Court Usher to join HM Courts & Tribunals Service (HMCTS) at Wood Green Crown Court. This is a varied and rewarding role, combining courtroom support, customer service, and administrative duties. As an Operational Support Officer (Court Usher), you will play a vital role in ensuring court hearings run smoothly while providing professional support to Judges, legal professionals, jurors, witnesses, defendants, and members of the public.
Key Duties & Responsibilities
- Prepare courtrooms before hearings and ensure they are ready for use
- Support court hearings through ushering and courtroom duties
- Escort jurors, witnesses, defendants, legal professionals, and court users throughout the building
- Call parties into court and assist the Judiciary during hearings
- Support the Jury Officer with jury management and related duties where required
- Respond to face‑to‑face enquiries and provide excellent customer service
- Process court documentation and maintain accurate court records
- Scan, file, photocopy, and securely manage confidential documents
- Provide general administrative support across court operations
Skills & Experience Required
- Previous administration and/or customer service experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Good IT skills, including Microsoft Office applications
- Professional, reliable, and confident in a public‑facing environment
- Ability to remain calm under pressure and deal with sensitive situations
- Ability to work independently and as part of a team
- Comfortable handling confidential information
Pre‑Employment Checks
- DBS (Criminal Record) check
- HMCTS pre‑employment and security clearance
- Employment and reference checks covering the last 3 years
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