Internal Account Support

Internal Account Support Key Responsibilities:

• Acting as a first point of contact for customer queries via phone and email
• Managing and resolving delivery issues and order queries within agreed timeframes
• Overseeing order processing from receipt to fulfilment, ensuring accuracy throughout
• Coordinating with internal teams and SMEs to resolve product or service queries
• Managing shared inboxes and maintaining high response standards
• Supporting goods-in processes and working closely with supply chain teams, purchasing and order fulfilment teams
• Booking transport to 3PL locations, including urgent shipments
• Preparing export and shipping documentation
• Monitoring and reporting on stock levels at 3PL sites
• Using ERP/CRM systems, Excel, and Smartsheet to manage data and reporting

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