Pay Range: £13.45
Reed in Partnership is a British, family-owned company that has delivered public services since 1998. Our mission is to positively transform people and communities by providing high‑quality support across the UK.
Test Centre Associate
Your role will involve invigilating exams, delivering the DVSA application programme, and ensuring that procedural and testing guidelines are strictly followed. You will work in a dynamic environment across a network of test centres that conduct over 1.7million driving theory tests each year.
Key Responsibilities
- Provide a high level of customer service to all candidates.
- Check candidates’ ID documents and book them into the system.
- Maintain the integrity and security of tests.
- Supervise and invigilate test sessions.
- Explain the test process and support any questions or concerns.
- Review test results and manage the test centre schedule.
- Carry out daily opening and closing procedures for the test centre.
- Ensure the test centre meets candidate needs in line with the Equality Act and our diversity and inclusion approach.
- Handle and report any incidents that could impact testing.
Work Schedule
Flexible pattern (part‑time or occasional shifts) with the potential for additional hours. Shifts may include:
- Morning – 08:30a.m. to 01:00p.m. / 02:00p.m.
- Afternoon – 12:30p.m. to 05:30p.m. / 06:30p.m.
- Full day – 08:30a.m. to 05:30p.m. / 06:30p.m.
- Evening – 04:30p.m. / 05:00p.m. to 08:30p.m. / 09:30p.m.
- Afternoon & evening – 12:00p.m. / 01:00p.m. to 08:30p.m. / 09:30p.m.
The Stockport Test Centre usually operates 4–6 days a week (Monday to Saturday). Candidates must be flexible to cover Saturday and evening shifts.
What You’ll Need
- Full UK driving licence (driving may not be required at all sites).
- Significant demonstrable experience providing high‑quality customer service.
- Excellent attention to detail and accuracy.
- Ability to work under pressure, meet short timescales and multi‑task.
- Experience working with diverse customer groups.
- Excellent judgement and decision‑making skills.
- Flexibility in working hours and days, including evenings and Saturday.
- Ability to remain calm and manage confrontational candidates professionally.
Diversity & Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. A guaranteed interview scheme is offered for disabled applicants meeting the minimum criteria.
Contact
Phone: 03332408490Email: rinp.ma@reed.com
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