Resident Services Advisor – Complex Enquiries & Care

Unite Students is seeking a Service Advisor in the Bristol area to deliver exceptional support across a range of resident enquiries. You will handle complaints, payments, arrears and welfare matters with empathy, taking ownership from start to finish and ensuring right-first-time outcomes.

You will work across phone, email, live chat, and other channels, collaborating with colleagues to protect residents and enhance the customer experience. A CARE-focused approach is essential.

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