Retail Relief Security Officer
Must have a valid door supervisor licence.
Must have a minimum of 1 year retail security experience.
Must have a full UK driving licence and be willing to travel up to 30 miles to cover different stores.
Job Overview
- To protect customers’ property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
- Deliver results that meet and/or exceed the key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
Main Duties
Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
- Proactively review the published Assignment Instructions and suggest amendments that will improve the current level of service.
- Be compliant with industry and statutory legislation (must hold a front‑line licence in either Security Guarding or Door Supervision) which must be worn at all times while carrying out duties. A CCTV PSS SIA licence and additional courses may also be required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodological and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continuous professional development.
- Renew the licence 16 weeks before expiry.
Security and Health & Safety
- Look out for and immediately report any health and safety hazards or potential hazards on site.
- Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the incident report process.
- Keep to schedules and demonstrate commitment to Mitie and the client.
- Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
- Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
- Previous security experience.
- SIA licence.
- SC clearance desirable.
Benefits
Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle. You can receive a virtual GP for you and your household, financial well‑being assistance through a salary finance scheme, work‑meeting loan, and a flexible benefits platform, Choices, to customise benefits such as dental insurance, dining cards, coffee clubs, technology purchases and more.
You will have access to high‑street discounts from thousands of retailers, gyms and more through the MiDeals platform and a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000.
We offer a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and a Mitie Stars recognition scheme with cash prizes up to £10,000.
We provide various training and development opportunities to progress your career.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments, please let us know by emailing.
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