Front of House Security Officer – 60 hours per week – Days

Job Summary

Security Officer based in Manchester, working within a busy, multi‑tenanted commercial environment that requires a strong customer‑service approach and consistent visibility on the floor. The site operates at a fast pace, with a high level of daily footfall, so the role calls for someone confident, proactive, and able to maintain a professional presence while supporting the wider security operation.

Responsibilities

• Conduct opening and closing procedures of the building, patrolling, reception duties, access control, answering incoming telephone calls, and conducting emergency procedures.
• Provide high quality guarding and customer service to customers and service users.
• Maintain a professional presence and visibility on the floor to support the wider security operation.
• Ensure all visitors and staff are dealt with efficiently, providing exceptional customer service and meeting or exceeding their expectations.
• Document incidents and shift reports accurately and promptly.

Qualifications

• SIA Licence (required).
• Security and customer service experience (required).
• Minimum of five years of checkable work history.
• Good command of the English language (written and verbal).
• First Aid qualification desirable; a CCTV SIA Licence is a bonus.
• Flexibility to work days, nights, weekends and shift changes as required by operational needs.
• Ability to travel within London and surrounding areas, including Horsham, Potters Bar, and Crawley.
• Physically fit, able to stand or walk during the shift and complete internal and external patrols.
• IT skills to understand and use varied Access Control and CCTV systems and platforms.
• Proactive, able to think on feet, and exercise command and control while communicating effectively with peers and management.
• Calm under pressure and confident in dealing with confrontational situations in a professional manner.
• Ability to understand and follow Corporate Escalation Process, escalating and disseminating information in a timely manner during emergencies or incidents on site.

Benefits

• Health care plan (HSF).
• Perk Box (HSF) – discounts and offers from cinema tickets to days out.
• Cycle to work scheme.
• Tailored site uniform.
• First‑class training to develop your skills.
• Career development opportunities.
• Long‑service and employee recognition awards.

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