Introduction
We are looking for someone who is bright, eager to learn and wants to build a long term career in administration. Success in this role is more about attitude than experience. You will be trusted with real responsibility. Are you naturally organised, take pride in producing high quality work? This could be the role for you!
About the Employer
Manufacturers & suppliers of sheet metal working machinery and hand tools. Specialists in Rollforming (Lockforming) machines for ducting/ductwork HVAC applications and offering new and used/reconditioned machinery.
What You’ll Do
- Processing sales orders via email, e-commerce platforms (website, eBay and Amazon) and verbally.
- Answering and managing incoming telephone calls, emails and direct enquiries with professionalism, providing excellent customer service.
- Compiling customer quotations.
- Organising the dispatch of machinery, goods and spare parts, dealing with several different logistics companies to ensure the best service for effective delivery.
- Co‑ordinating international imports and exports.
- Producing invoices and proforma invoices, processing purchase invoices and managing stock levels using Sage.
- Listing and updating products on our website (using WordPress), eBay and Amazon store.
- Preparing and maintaining documents using Microsoft applications, Google Workspace and graphics editor applications, including managing digital filing systems.
- Arranging travel and accommodation.
- Meeting and greeting customers, suppliers etc in an appropriate manner.
- Providing administrative support to Managing Directors and Managers as required.
- Ensuring accurate data collection, entry and reporting.
- Photocopying and scanning.
- Training and gaining experience within the role.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical skills
- Team working
- Creative initiative
Qualifications
- Essential – GCSE English – 4
- Essential – GCSE Maths – 4
Course Information
Course: Business administrator (level 3)Level: 3Route: Business and administrationApprenticeship Level: AdvancedWorking Arrangements: Working Week: Monday – Friday, shifts to be confirmed.Expected Duration: 1 Year 3 MonthsTraining Provider: THELIGHTBULB LTD
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