Majestic Wine Group Overview
Majestic Wine Group is the UK’s largest end‑to‑end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
- Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
- Provide a VIP concierge service, actively contacting customers with updates on products and tastings.
- Sell the story, not the discount; demonstrate and share your passion for product with customers through an in‑depth knowledge of our range.
- Take ownership of wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store, both internally and externally.
- Involve in all operational tasks required for the day‑to‑day operational running of a Majestic Wine store – from delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Serve as an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder understand opening and closing compliance and be confident to operate the store without your management team.
Knowledge & Skills Required
- Excellent time‑management, delegation and problem‑solving skills.
- Ability to deliver an exceptional customer experience and service to every single customer.
- Self‑motivated, able to thrive when working alone and as part of a team.
- A can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual‑transmission driving licence for at least 12 months with no more than 6 penalty points.
Benefits
- Up to 20 % staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by excellent in‑house training schemes.
- Uniform provided.
- Access to Retail Trust which includes:
- Retail Rewards with instant savings through discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards.
- Discounts of up to 30 %.
- Access to free counselling and support phone line.
Job Specifics
- Contract: Permanent
- Hours: 22 hours per week
- Must be able to work evenings and weekends.
- Must be able to work across both our Cobham and Esher stores.
- Driving is a key part of this position; being comfortable driving one of our company vans is essential. We will not accept candidates without a full UK manual driving licence held for at least 12 months.
- Salary: £14,540.24
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