Customer Development Director – Retail (Codeweavers)
At Cox Automotive, we’re looking for a commercially minded, customer‑obsessed leader to join our Enterprise Sales team as Customer Development Director – Retail (Codeweavers). This is a high‑impact leadership opportunity for someone who thrives on building strategic customer relationships, developing high‑performing teams, and delivering sustainable revenue growth. You’ll own a portfolio of key retail customers, lead a team of Customer Development professionals, and play a pivotal role in shaping customer success across our retail solutions portfolio.
Responsibilities
- Lead and develop a team of Customer Development Managers and Executives, creating a culture of accountability, collaboration, and success.
- Protect and grow revenue through strategic account planning, retention initiatives, and commercial leadership.
- Build trusted relationships with senior stakeholders across dealer groups, retailers, lenders, partners, and agencies.
- Identify and convert upsell, cross‑sell, and portfolio expansion opportunities across our retail solutions.
- Lead complex commercial conversations, negotiations, and customer escalations with confidence and professionalism.
- Drive forecasting accuracy, pipeline management, and Salesforce excellence across your portfolio.
- Act as the voice of the customer, influencing product development, service improvements, and onboarding experiences across the business.
Qualifications
- A proven track record of leading sales, account management, or customer development teams.
- Demonstrable success in delivering revenue growth, customer retention, and portfolio expansion.
- Strong leadership capability with experience coaching and developing high‑performing teams.
- The confidence and credibility to influence senior leaders and decision‑makers.
- Excellent commercial acumen, analytical skills, and forecasting expertise.
- The resilience and adaptability to thrive in a fast‑paced, evolving environment.
Why Join Us?
This is more than a customer leadership role—it’s an opportunity to influence strategy, shape customer outcomes, and make a visible impact across one of the automotive industry’s most innovative organizations. You’ll work alongside talented colleagues across Product, Marketing, Development, Finance, Customer Service, and Onboarding, helping to create exceptional customer experiences and drive business growth. If you’re passionate about building lasting customer partnerships, developing people, and delivering commercial success, we’d love to hear from you. Ready to drive growth and lead from the front?
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