Customer Success Executive – Hybrid / Remote

What we are building at ConveoConveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams.Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.n To keep our quality bar incredibly high, we want to execute with the smallest possible team.As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator.This is not a support role. n Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.Be the client’s trusted partnern Build strong relationships with key stakeholders across research, marketing, and product teams. n Spend meaningful time with clients in person to build trust and long-term relationships. n Help clients shine internally with clear insights, narratives, and outcomes.n Design and lead high-quality pilots and rollouts that clearly demonstrate value. n Help customers scale from single team usage to multi-team and multi-market adoption. n Surface friction that impacts retention and growth, and help prioritize fixes. n Maintain clean customer context in CRM and internal tools. n Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles. n Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions. We care about building real relationships, not just great products. n Help define how AI-powered research becomes the global default. n Competitive compensation with meaningful equity upside. n Opportunities to travel globally and build real relationships with customers shaping the future.Compensation Range: $80K – $150K…