Business Improvement Manager (FTC)

Job Description This is a hands-on, change-focused role where you will lead business improvement initiatives, troubleshoot operational challenges, and help identify opportunities to enhance service delivery. You will play a key role in ensuring that processes, systems, and performance outcomes continually evolve to meet business and customer expectations. Key Responsibilities Drive business improvement and change initiatives across operational delivery Identify process inefficiencies and implement practical solutions to enhance performance Act as a “troubleshooter” to resolve emerging operational issues quickly and effectively Review operational processes and investigate service delivery challenges Analyse root causes of issues and develop actionable recommendations Produce presentations and reports to support senior leadership decision-making Lead and govern transformation initiatives and continuous improvement projects Collaborate with stakeholders at all levels to improve customer outcomes and commercial performance Professional and Personal Competencies/Qualifications Proven experience within Facilities Management, supporting senior account leadership with a focus on operational performance and service delivery Experience managing service delivery within complex, customer-focused environments Experience working with and developing CAFM systems Experience within a national operational delivery environment Ability to use management data to monitor performance and identify improvements Results-driven mindset with a strong focus on delivering against targets Highly adaptable with a positive approach to change and innovation Excellent interpersonal and stakeholder management skills Advanced analytical capability and attention to detail Strong negotiation and relationship-building skills Full UK driving licence and willingness to travel extensively across the UK The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….