Hybrid Operations Leader: Casework & Customer Experience

The Pensions Ombudsman in London seeks a Deputy Chief Operating Officer (Casework) to lead the delivery of a seamless, high-quality operational service across casework teams accounting for a large portion of staff.

Reporting to the Chief Operating Officer, you will drive performance, implement improvements with technology, and manage cross-cutting initiatives to enhance the customer journey. This role combines leadership with transformational change in a public sector context.

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