Deputy COO – Casework & Operational Excellence (Hybrid)

The Pensions Ombudsman (TPO) is recruiting a Deputy Chief Operating Officer (Casework) in London with some home working. The role leads the casework teams, delivering high‑volume, customer‑facing services while driving technology‑enabled improvements to meet growing demand.

You will report to the COO and have autonomy to shape the Customer Journey within a modernising organisation. With salary up to £92,916, this post requires strong leadership, exceptional communication, and resilience in a

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