Head of Platform Service Management – Client‑Facing

FNZ is seeking a client-facing Service Performance Manager to oversee platform availability, incident management and service reporting for UK & Europe clients. The role ensures clients have a clear, accurate understanding of performance trends, incident management, and operational risk, while driving continual service improvement across infrastructure, production support, and vendor ecosystems.

You will translate complex engineering data into client-friendly narratives and own monthly and ad-hoc

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