Area Director – West

Responsibilities

• Develop leaders and capability across the area through high-quality coaching, education, and resourcing innovation.




• Drive a shift from cash/cheque transactions to self-service and digital channels to create capacity and improve customer outcomes.




• Build HSBC UK’s external profile and strengthen internal partnerships across the Network and with CMB, Wealth & Mortgages to deliver strategic growth and enhance brand reputation.




• Lead high-performing teams; demonstrate experience managing managers and driving business outcomes and change across multiple business areas.




• Focus on customers, ensuring customers are at the heart of every decision.




• Interpret market trends with strong external awareness, turning insights into competitive advantage for HSBC.




• Deliver significant, sustainable change (digital and non-digital) and lead change in a way that inspires and engages others.




• Collaborate and network effectively, building internal and external relationships and enabling cross-team working.




• Maintain robust risk management and sound judgement, including emerging risks; be decisive, tenacious, and provide clear direction.




• Be resilient and agile in communication, comfortable with ambiguity and shifting priorities; influence effectively across channels and use diverse data to set priorities and execute.

Qualifications / Requirements

• Proven leadership of high-performing teams with experience managing managers and delivering outcomes across multiple business areas.




• Strong customer focus and ability to place customers at the heart of decision-making.




• External awareness to interpret market trends and translate insights into business advantage.




• Track record of delivering significant, sustainable change (digital and non-digital) and leading change that inspires teams.




• Excellent collaboration and networking skills with the ability to build internal and external relationships for cross-team opportunities.




• Robust risk management, sound judgement, and ability to identify emerging risks and provide clear direction.




• Resilience, adaptability, and strong communication skills; comfortable with ambiguity and shifting priorities; ability to influence across channels and use diverse data to set priorities.

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