Solutions Architect

D365 Solution Architect (Dynamics 365 Customer Service)

We’re looking for an experienced Dynamics 365 Solution Architect to lead the design and delivery of enterprise‑scale Dynamics 365 Customer Service solutions for a major digital transformation programme. As the D365 Solution Architect, you’ll own solution architecture from discovery through delivery, defining functional, technical, integration and data architectures while providing technical leadership across the programme. You’ll also develop Proof of Concepts (POCs), mentor delivery teams and ensure solutions meet enterprise governance, security and performance standards.

Key Responsibilities

• Lead end-to-end solution architecture for Dynamics 365 Customer Service programmes
• Design functional, technical, integration and data architectures
• Engage with stakeholders to translate business requirements into scalable solutions
• Build Proof of Concepts (POCs) and reference implementations
• Define application architecture across Dynamics 365 and Power Platform
• Ensure solutions meet security, scalability, performance and compliance requirements
• Provide architectural governance and technical assurance
• Mentor consultants and developers throughout delivery
• Support solution estimates, technical responses and design workshops
• Drive adoption of Microsoft best practices and architecture standards
• Dynamics 365 Customer Service
• Case Management
• Microsoft Power Platform
• Power Apps
• Power Automate
• Dataverse
• Power Pages
• Strong customer-facing consulting experience
• Large enterprise or regulated environment experience
• Ability to balance out-of-the-box functionality with customisation
• AI-enabled Customer Service
• Knowledge Management solutions
• Public Sector or highly regulated industries

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