Role Overview
Are you passionate about designing and implementing processes and solutions that empower great customer and employee experience? The Senior Business Analyst role will work with business units, supporting several initiatives driving modernization, simplification, and consolidation of services. The role will focus on helping business partners hunt for value opportunities for customers, authors, and employees, gathering and analysing data, defining current processes and requirements, and identifying and documenting process improvements and functional specifications.
Key Responsibilities
Partner with business and product teams to document current business process and challenges, recommend process improvement and design future state processes. Gather business requirements, high‑level user stories and acceptance criteria. Maintain stakeholder expectations and raise appropriate issues to project managers as necessary. Develop “trusted advisor” relationships with senior stakeholders through effective communication. Work with technology teams to produce detailed user stories and acceptance criteria to support development and QA teams. Perform analysis on existing systems, identifying options for potential solutions and assessing them for both technical and business suitability.
Key Qualifications & Experience
Proven experience in process modelling (BPMN standard), eliciting business requirements, and translating them into clear user stories and acceptance criteria. Solid understanding of software development methodologies, platforms, and tools. Demonstrated ability to plan and facilitate small to medium‑sized workshops. Strong verbal and written communication skills, enabling effective engagement across all organisational levels, including the production of high‑quality process documentation. Hands‑on experience working in agile environments using recognised delivery frameworks such as Agile, Scrum, and Kanban. Experience performing the Business Analyst role across the full software development lifecycle. Experience with Lead‑to‑Cash processes and Salesforce. Exposure to data analytics and data‑driven decision‑making and familiarity with tools such as Jira, Confluence, Slack, Microsoft Office, and Microsoft Teams.
Company Context
Digital Business Solutions (DBS) delivers innovation and solves customer and business problems, leveraging the power of technology and data. We partner with customers, authors, editors, and Elsevier colleagues to drive digital optimisation across Elsevier. Our ambition is to deliver frictionless and personalised experience and streamline processes that support cost optimisation.
Work Environment & Wellbeing
We promote a healthy work/life balance across the organisation and offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
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