Bookshop Manager: Lead Volunteers & Boost Community Impact

About the Role

This role sits within our Retail Domain, which transforms donated goods into vital income to support young people across the UK. You’ll play a key part in our Calverton Bookshop, leading and supporting a team to deliver excellent customer service, community engagement, and income generation.

Responsibilities

• Lead a group of diverse volunteers and an Assistant Shop Manager.
• Deliver excellent customer service, community engagement, and income generation.

Key Skills and Competencies

• Retail or similar people‑management experience.
• Book and Media knowledge.
• Understanding of online selling such as eBay.
• Commercial awareness to drive and deliver sales.
• Positivity and resilience.
• Demonstrable experience of successfully leading, developing and motivating a team.
• Experience of managing to an income and expenditure budget.
• Good IT skills.

Preferred skills and competencies

• Managing Stock / Merchandising.
• Full driving licence and access to a vehicle.
• Experience of managing a team of volunteers.
• Experience in the charity retail sector.

Safeguarding and Vetting

The Children’s Society is committed to safeguarding and protection of the children and young people we work with. Our recruitment process includes a Basic or Enhanced DBS check, 2 years of references and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

Benefits

• 36 days’ annual leave, inclusive of flexible bank holidays, increasing with length of service.
• Enhanced maternity/paternity leave.
• Up to 8% pension match.
• Free counselling service.
• Opportunities to develop and widen your skills.
• Two days of paid volunteering time per annum to support another part of the organisation.

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