Jo Malone London Boutique Manager, Full time 5 days 37.5hrs, Fenwick Tunbridge Wells, Mat cover

Responsibilities

As Boutique Manager, you will elevate in-store events, oversee smooth store operations, and ensure your team aligns with the boutique’s vision.

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop a team of Sales Associates in achieving all sales, customer service, and operational targets. You will create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leadership of a high-performing team.

Qualifications

• Proven retail management or assistant retail management experience, preferably in beauty or a fast-paced retail environment.
• Experience setting sales and customer service targets, sales analysis, and staff scheduling.
• Retail operations experience including inventory and facilities management and cash reconciliation.
• Experience creating and executing in-store events.
• Flexible availability across days/hours; discuss availability with the hiring manager.
• Proof of right to live and work in the country.
• Effective verbal and written communication skills and excellent interpersonal skills.
• Quality customer service skills; skilled at winning people over.
• Results-oriented with a high drive to meet objectives and standards.
• Capacity to pursue goals beyond expectations.
• Ability to sense others’ development needs and bolster their abilities.
• Anticipates, recognizes, and meets customers’ needs.
• Handles difficult customer service situations with diplomacy and tact.Guides performance while holding team members accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities such as respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• Works autonomously and contributes to the team.
• Proactive and positive approach to work.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership experience.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email and Microsoft Excel.

Compensation and Benefits

• Competitive industry salary.
• Commission scheme.
• Product discount.
• Training and development.

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