Service Delivery Manager

We have an opportunity for a Service Delivery Manager based in Canterbury, covering our Kent area. This role is part of the Estates team and involves leading a team of 14 operatives, which includes Grounds, cleaning, caretaking, and compliance tasks.

Responsibilities

• Ensure effective management of our frontline ground’s maintenance, cleaning, and compliance team to guarantee that the correct level of suitably trained and experienced resources are available/on‑site to meet statutory legislation such as Building Safety and compliance requirements at all times.
• Support, monitor and review both self and sub‑contractor delivery and performance; review Risk Assessments and produce site‑specific written schemes to ensure a robust maintenance regime is loaded onto the business systems.
• Provide technical support to the field engineers and assist in improving business efficiency without compromising compliance.
• Support the review of weekly engineers’ paperwork, exceptions escalated by audits, and associated statutory certification for content, quality, and compliance to mitigate risk and maximise opportunity.
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications.

Qualifications

• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment.
• Proven experience analysing and diagnosing complex problems and implementing effective solutions.
• Working knowledge of the application of Health and Safety legislation.
• ILM membership (The Institute of Leadership); original certification must be brought to interview (copies and CSCS cards not accepted).
• Hold a full valid UK driving licence to drive a company vehicle.

Benefits

• £43,921 per annum (rising to £46,232 per annum after 12 months subject to satisfactory performance).
• 25 days annual leave (rising to 30 days) plus public holidays.
• Pension scheme with employer contributions from Sanctuary Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks.

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