Overview
Are you passionate about plants and do you have a flair for leadership and a desire to make a difference in a dynamic and growing environment? We are looking for an enthusiastic Plant Area Manager to join our well-established Hillier Garden Centre at Marlow. Dedicated to providing customers with a diverse range of high-quality plants, gardening supplies, and exceptional service, our mission is to inspire and support our customers in creating beautiful and sustainable outdoor spaces.
Responsibilities
As the Plant Area Manager, you will play a pivotal role in overseeing the daily operations of the plant area, ensuring plants are well cared for, creating visually stunning displays, and providing expert advice to customers. You will lead and motivate a team, manage stocks, operations and staffing, analyse sales performance and budgets, and continuously improve profitability while upholding excellent customer service.
Qualifications
- Previous experience in retail management
- Passion for plants and gardening
- Excellent customer service and communication skills
- Ability to manage and motivate a team
- Strong organisational and time‑management skills
- Experience of managing budgets, sales targets, cost control and improving profitability
Personal Attributes
- Ability to lead, inspire and motivate a diverse team
- Strong delegation skills to ensure efficient task distribution across the team or other departments
- Problem‑solving mindset to address daily operational challenges swiftly and effectively
- Excellent interpersonal and communication skills, ensuring a positive shopping experience for customers
- A natural ability to manage complaints and feedback professionally and proactively
- Passion for customer service and creating a welcoming environment
- Strong multitasking abilities to manage the plant area, including stock control, operations and staffing
- High attention to detail, ensuring the plant area is well presented and efficiently managed
- Ability to adapt to seasonal demands and changes in customer preferences
- Willingness to work flexible hours, including weekends and bank holidays
- Enthusiasm for sustainability and environmentally friendly practices
- Ability to stay calm and composed in a challenging environment, particularly during busy seasons
- Initiative to take ownership of tasks and make decisions that benefit the business
Benefits
- Permanent, full‑time position (37.5 hours per week on a rota, averaged across a two‑week schedule)
- Salary of £30,000 per annum
- Life assurance at 4 × annual salary
- Option to join an enhanced group pension plan
- Sociable hours
- Full training and online learning hub
- Employee discount of 20% and a 50% discount on the restaurant menu while on shift
- 31 days annual leave
- Free on‑site parking
- Enhanced employee assistance programme for you and your immediate family, including free counselling on health, financial, legal and personal/family matters
- Company Christmas gifts (eligibility based on start date)
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on Amazon and other food shops
- Free solo entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally
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