Responsibilities
- Lead and manage two direct reports, ensuring team members remain productive during both peak and quiet periods
- Drive continuous improvement initiatives
- Support both implementation team needs and operational team coverage
- Manage flexible staffing deployments to clients for short‑term assignments
- Lead and manage the order fulfillment process from requisition creation to candidate start of assignment (full cycle recruitment management)
- Exercise CV screening techniques that ensure only high‑quality resumes are forwarded to the customer for review
- Interact daily with the customer and suppliers to resolve program‑related issues
- Proactively identify issues and provide appropriate and timely solutions
- Handle end‑to‑end supplier management, including onboarding new suppliers, generating supplier scorecards, monitoring supplier performance, and managing off‑boarding
Qualifications
- 3+ years of experience in MSP/Vendor Management (contingent workforce) and recruitment
- Experience with VMS / Fieldglass technology
- Significant experience in the staffing or contracting industry
- Excellent customer service, interpersonal, communication, and collaboration skills
- Ability to work on multiple simultaneous tasks with limited supervision (independent work)
- Strong organizational skills
- Proficiency in English language, both written and verbal
- Previous experience in a leadership position is an advantage
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