Product Owner, Strategic Partnerships

Join us as a Product Owner, Strategic Partnerships

Overview

• Passion to design, run and deliver the digital banking of the future, working with strategic external partners.
• Continually identify opportunities to digitise, improve and manage the customer experience so that it is effortless and delivers value to our customers.
• Drive improved business performance and customer proposition activities, ensuring our products run with true commercial focus.

What you’ll do

Through your role as a Product Owner, you’ll drive and deliver a prioritised journey backlog to improve the service we deliver to our customers, identifying opportunities and providing your expertise.

Day‑to‑day responsibilities

• Monitor relevant competitor activity across the product portfolio and actively identify responses to market changes.
• Lead third‑party tender, contract and commercial negotiations on behalf of the product business area.
• Undertake partnership scouting and relationship development with non‑contracted partners.
• Identify and assess future opportunities for innovation and business value.
• Strive to deliver a world‑class customer experience and place the customer at the heart of everything we do.
• Make empowered decisions to deliver the prioritised digital journey backlog.

The skills you’ll need

You’ll be a subject‑matter expert in retail banking, financial performance and customer service. You’ll have excellent knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change, commercial management and analytics.

We’ll also expect

• Significant leadership experience, working with external partners to deliver customer service improvements and business value.
• Strong experience of procurement, contract negotiations, planning and execution.
• The ability to assess and triangulate customer benefits, with bank value alongside intelligent risk taking.
• People leadership experience of direct line management and coaching.
• The ability to identify and envision what the future of digital banking could look like.
• A proven ability to adapt to quickly changing environments.
• A talented communicator who can inspire and engage both customers and colleagues.

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