Customer Operations Lead – Team Performance

Oakley Recruitment is seeking an Operations Support Team Leader in Tamworth to manage a Customer Service team, drive SLA attainment and KPI delivery, and coach and develop staff. The role emphasizes ownership of daily operations, escalated queries handling, and cross‑department collaboration.

You will lead recruitment, onboarding, and training, generate reports for decision‑making, and support continuous improvement while fostering a positive team culture.

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