What We Do
- Modernise services – Designing digital-first, accessible services centred on user needs.
- Drive transformation – Delivering programmes that improve efficiency and deliver measurable benefits.
- Enable smarter decisions – Using data and insight across the organisation.
- Ensure services are customer‑first, data‑driven and digitally enabled.
- Support the workforce – Providing modern tools, systems and digital skills.
- Keep services running – Ensuring secure, resilient, 24/7 ICT services.
Key Responsibilities
- Expanding digital self‑service and customer access channels
- Driving channel shift and improving user experience
- Leading adoption of AI, automation and emerging technologies
- Ensuring digital inclusion and accessibility for all communities
- Building a strong culture of innovation, engagement and ethical technology use
What We’re Looking For
A collaborative and forward‑thinking leader with experience of delivering digital transformation and change who can bring people with them, translate digital ambition into practical delivery, and ensure innovation is inclusive, ethical and focused on real user needs.
Benefits
Full‑time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share. If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade. Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026.
Equality, Diversity and Inclusion
We are investing in our workforce and are promoting opportunities to our under‑represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.
Safeguarding and Welfare
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.
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