Hours and Pay
Salary £27,254 – £28,598
Salary Band £20,001 to £30,000
Post Type Fixed Term
Hours Per Week Full time
Role Overview
Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.
The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.
Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment.
We require officers who are confident in the use of databases and Microsoft office packages, with a good understanding of GDPR to meet the administrative duties of the role.
Approachable, with a ‘can do’ attitude; encouraging, organised, flexible, and able to communicate effectively and compassionately to a broad range of audiences.
Background in customer‑facing roles with experience of working with older and more vulnerable people would be advantageous.
Responsibilities
- Demonstrate, install, and monitor various technology for residents.
- Respond to emergency calls as necessary.
- Maintain accurate records in databases, ensuring GDPR compliance.
- Execute administrative duties to support service delivery.
Qualifications
- Excellent customer service skills.
- Experience with older and vulnerable populations beneficial.
- Proficiency in Microsoft Office.
- Good understanding of GDPR.
- Calm under pressure, approaching with empathy.
Working Pattern
This post is 37 hours and requires working pattern Monday – Thursday 08.30 – 17.00, Friday 08.30 – 16.30.
Requirements
NB: This role requires an Enhanced DBS with Adult Barred list check
Benefits
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro‑ratio for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi‑time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
Equal Opportunities
We are an equal opportunities’ employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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