Operations Lead/Supervisor (Shift 13:30‑00:00). The role is the first point of contact for team members during their shift, ensuring all teams follow established processes, maintaining operational excellence, and supporting the Shift/Area Manager with both daily tasks and strategic projects.
Responsibilities
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management.
- Support and train employees to deliver great service and supervise daily tasks.
- Collaborate with the Shift/Area Manager on projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
- Work with other departments to find solutions to address common issues or support needs in key performance areas.
- Use data analysis to identify ways to optimize safety, quality, and productivity.
- Escalate any issues to your manager and, when necessary, act as the most senior person on shift to give direction.
- Assist the Line Manager in planning shifts to ensure adequate staffing during peak times.
Qualifications
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Advanced proficiency in the local language in both written and verbal communication (C1 CEFR).
- Relevant experience with data analytics and using metrics to identify problems.
- Experience in stakeholder management, building and maintaining professional relationships.
- Experience in an operational environment such as logistics, retail, hospitality, or customer service.
Equal Opportunity
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Privacy Notice
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr…