Hybrid Customer Service Lead – London (Logistics)

develop is seeking a Customer Service Lead in London to own and scale the customer support function as the business grows. You will lead a team of agents, handle tickets, resolve complex issues, and act as the main link between customers, logistics partners, and internal teams.

You will monitor service quality, drive process improvements, manage live chat and post-sale support, and coordinate with delivery partners to ensure timely, accurate orders and smooth returns in a fast-paced environment.

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