User Support Technician – HMRC Workplace Services (Edinburgh City Centre, Scotland)
This is your world and your opportunity to transform it for the better.
Your Role
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face to face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Edinburgh. You will be working alongside other IT technicians on site providing user support at a Connect IT Bar, support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals, and support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational.
You will also be responsible for the management and delivery of local moves and changes on site.
Development of key relationships with end user HMRC staff in various business areas, support to relevant Fujitsu (and sometimes HMRC) third parties as well as feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.
Key Technical Skills / Experience
- Windows 8.1 / 10 / 11
- MS Office / Office 365
- Support for general PC/Laptop Hardware & HP Elitebook devices
- Flexibility – hours worked within contractual requirements to meet SLAs; ability to travel within a defined geography to cover home workers and assist at other sites if necessary
- Great problem-solving skills
- Customer focused – positive “can do” attitude and high orientation to customer satisfaction
- Self-motivated – willingness to get on with the job, a self-starter who does not need constant supervision
- Team player – good team-working skills
- Fantastic personal organisation
Equality & Diversity
Fujitsu is a Disability Confident Leader and offers a guaranteed interview to all candidates with disabilities who meet the essential criteria for this role. We are committed to diversity and inclusion and encourage applications from all backgrounds.
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