Scheme Manager
Location: Raglan Court – Southampton
Salary: £13,988.00 per annum (FTE: £27,976.00 per annum)
Vacancy Type: Permanent, 20 hours per week
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us. We need a Scheme Manager at Raglan Court, our welcoming retirement living scheme in Southampton.
Responsibilities
• Act as the friendly face of the scheme, supporting the Delivery Manager with day‑to‑day operations and ensuring residents feel safe, supported and empowered to live independently.
• Own essential safety checks, including health & safety, fire safety and the warden call system, ensuring compliance and high service levels.
• Identify and manage risks, including safeguarding concerns, and take appropriate action to prioritise residents’ wellbeing.
What we’re looking for
- Experience in housing or customer‑facing roles.
- Strong IT skills (Microsoft Office) and willingness to learn new systems.
- Excellent record‑keeping and attention to detail.
- A self‑starter with great organisational skills and a passion for helping others.
- A clear communicator who works well with residents, colleagues, contractors and external agencies.
- A practical problem‑solver who delivers high‑quality work and meets deadlines.
- A commitment to delivering excellent customer service, including resolving feedback and complaints.
- Successful completion of a satisfactory Disclosure and Barring Service check, satisfactory references and a valid Right to Work document.
About the Employer
Stonewater is a leading housing provider, managing around 40,000 homes and serving 93,000 customers across a portfolio of affordable properties and specialist accommodation. We are committed to being an inclusive employer and have achieved several accreditations that support diversity, mental health and well‑being in the workplace.
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