CRM Product Owner

CRM Product Lead

Location – Bristol Head Office. Minimum of 2 days per week in office.

What You’ll Be Doing

• Own and drive the CRM product strategy, aligning it with wider customer and commercial goals
• Define and communicate a clear product vision and roadmap, grounded in business priorities and user needs
• Engage senior stakeholders and influence decision‑making across digital and business leadership
• Act as the bridge between business and technology, managing both technical and non‑technical stakeholders
• Lead cross‑functional teams to deliver high‑impact CRM capabilities using Agile methodologies
• Define, track, and evolve KPIs to measure success, adoption, and continuous improvement
• Ensure CRM data supports a single, accurate customer view
• Take accountability for the live CRM platform, ensuring resilience, availability, and effective incident management
• Oversee Agile ceremonies and ensure high‑quality, business‑aligned delivery

What We’re Looking For

• Proven experience delivering CRM transformation or optimisation programmes (ideally MS Dynamics)
• Strong understanding of Agile/Scrum and software development lifecycle practices
• Solid knowledge of CRM workflows, case management, and API integrations
• Experience using Azure DevOps (or equivalent)
• Ability to lead cross‑functional teams and deliver iterative change
• Confident working with senior stakeholders, driving engagement and adoption
• Experience working with offshore development teams
• Degree‑level qualification or equivalent experience in a relevant field

Key Skills & Competencies

• Exceptional stakeholder management and influencing skills
• Strong strategic mindset aligned to customer and business outcomes
• Data‑driven decision‑making with the ability to interpret performance metrics
• Good technical understanding with problem‑solving capability
• Ability to lead without direct authority, inspiring teams to deliver
• Adaptable and comfortable in a fast‑paced, evolving environment

Benefits

Rewards & Financial Benefits

• Competitive pension scheme
• Annual salary review and bonus scheme
• Give As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• GymFlex membership options
• Cycle to Work scheme

Health & Wellbeing

• Private Medical Insurance
• Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance

Time Off & Work‑Life Balance

• 25 days’ annual leave + an additional Celebration Day
• 37.5 hour week, Monday to Friday, no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)

Workplace & On‑Site Facilities

• Free parking (limited)
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

We are an equal opportunities employer and committed to a diverse, inclusive workplace.

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