Remote Service Desk Lead – IT Support & Team Growth

Ascent People Ltd in East Midlands is seeking an IT Service Desk Team Lead to coach and supervise a small squad of Service Desk Analysts, while effectively self-managing a balanced mix of 1st-line internal requests with occasional 2nd-line escalations.

The role blends procedural excellence with hands-on support, develops service standards, mentors staff, and drives customer satisfaction KPIs. Hybrid working is offered with Derby office bedding-in and 50/50 home/remote flexibility.

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